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Jira Service Management
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https://confluence.atlassian.com/jirakb/automatically-create-incidents-from-alerts-in-jira-service-management-for-a-specific-team-1456342857.html Hi All how can we enable this f...
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Hi there, Is there a way to disable/ mute all notifications for one customer in Jira Service Management? A couple of our customers are 3rd parties who use different ticket sys...
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I want to know more information about this error we encounter when creating a Rule for taking actions against alerts. I cannot find Atlassian documentation about it and I need to understand exa...
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Hi All, Does anyone have any idea on how to convert HTML to wiki markup using auotmation rule smart values concept
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I am trying to add links to an existing field in the JSM assets schema called NinjaOne link. I import the links, but they work as text and not URL How do I import them so they are used as a URL for...
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Hi Community, one of our customers is requesting an improvement of an automation which transitions an issue from In Progress to "Waiting for Response" when an Agent enters a customer visible comment...
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I have fields, when the task is created, I don’t need them, how can I see what this field is and delete it?
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For automation I cannot trigger the rule for when an object is created or affected. When in global the trigger cannot be assigned to 'all projects'. I tried to follow https://confluence.atl...
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...orkflows/#api-rest-api-3-workflow-search-get is: { "isLast": true, "maxResults": 50, "startAt": 0, "total": 1, "values": [ { &n...
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What are the steps to enable customers to view requests on JIRA service desk which have been put in by other people from their organisation?
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CAN SOMEONE HELP ME ON THIS AUTOMATION IM NOT ABLE TO GET THE SMART VALUE OF THIS CONDITIONS ; TRIGGER : TICKET CREATED CONDITION : IF THE TICKET IS CREATED EVERY 6PM to 11PM AND THE ...
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Hi All, I am trying to search for an object based on the "Phone Number" and this is my POST request -Body: { "qlQuery": "'Phone Number' LIKE '111'" } On passing this, I...
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My costumer are not getting any email notification when I have replied or add any public comment. All the notifications are enable
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I have a service project with a board that I would like other internal users to have view-only access to. I tried multiple permission settings to no avail. I added users as admins t...
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I have 2 projects, Project 1 (ABC) and Project 2 (XYZ). Project 1 is a service desk project to receive tickets, but the team actually do the work in Project 2 (their software project). For each issu...
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We use JIRA tickets to track individual issue requests. I'm trying to build a report that would tell me how long each ticket takes from the time its assigned to a team player to the time they put it ...
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I'm trying to set up the access of the portal for an Jira IT Service Management. External Accounts with a specific domain can access the portal without any issue create an account with no problem....
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Hi Community, I'm working on a Jira automation that sends daily email notifications. Currently, the automation retrieves multiple issues and displays their keys, summaries, and other details in sepa...
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Any help on this topic? I'm not able to found an API REST or DC API to impement that.
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Hi everyone, Is there a way to display the Parent task (issue) summary (instead of the Parent task key) together with the Child task summary in a Service Management project queue? Currently...
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Hello everyone, we recently moved to DC from Cloude, there is one automation that works like this. The user creates a task. A person answers it, it goes into the status “Waiting for a response from t...
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Hi When a support ticket has 'custom field A' populated with a URL to another Jira instance, I would like to transfer this URL to the "Issue Links" section via an Automation. I have tried multiple ...
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Hi, community! I need to export a big amount of tickets from jira, more then 8 k. Is it possible specifically for this amount of people ( more then 1k, in my case 8 k) and how it can be done...
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Does anyone know of a way, whether it be via native functionality or a marketplace app, to translate the custom fields, their context options and help text on requests types so they d...
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We are setting one Jira Elements connect custom field value and adding comments for some of the issues from the Java back end code for the Business requirements and the application is having Issue up...
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