Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Getting error "We couldn't create your project" on free-tier onboarding

I signed up for the free tier of Jira Service Management and I'm getting the error "We couldn't create your project, Something went wrong, please try again later"

 

https://<redacted>.atlassian.net/secure/WelcomeToSD.jspa?decorator=jsd-onboarding

 

Screen Shot 2021-04-12 at 4.32.04 PM.png

2 answers

1 vote
SriKumar P Atlassian Team Apr 13, 2021

Hi @Matt Kohner ,

Good day. Welcome to the Atlassian community.

Can you confirm if the user account that you are trying to log in to create project has a Jira Service Management license and is an administrator?

 

-Sri 

It just looks like the onboarding page is broken somehow.

 

I was able to create a project in JSM by going to https://<redacted>.atlassian.net/secure/BrowseProjects.jspa and clicking "Create Project"

Like # people like this
SriKumar P Atlassian Team Apr 13, 2021

Hi @Matt Kohner ,

Thanks for the update. Glad that you were able to self resolve the issue.

Have a good day. 

-Sri

0 votes

Hello @Matt Kohner ,

Thanks for the updates and I am glad to hear that you were able to bypass the error by using the post-start-up dialogue for project creation.

I was doing a bit of digging and looking into this error on the back end of your system too.  I found an error that may be a new bug that was blocking you from creating the project in the initial project creation dialogue, and our dev team is looking into this further to verify what caused this and get a permanent fix in place.

Just as a reference point in case anyone else runs into this issue, the initial startup project creation dialogue was not mapping the Project key correctly, and on the backend, and we can see the following error in the logging:

 message: [Limited to 100 per PT1M] Error: Could not find project with key undefined

If you find this thread and are encountering the same error front end error message on a new instance or recently activated product please create a support request at https://support.atlassian.com so we can verify.  But as noted in the previous comment the workaround is to dismiss the initial project creation dialogue during product activation and navigate to the default project creation page and you will no longer experience the error. 

So, as long as you are past the initial project creation screen during the first startup you should be all set at this point, and no additional action is needed on your end. However, if you see any more errors relating to project creation in the next few days please reply to this thread and I will take a look to make sure there are no persisting issues.

Regards,
Earl

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Jira Service Management

ThinkTilt is joining the Atlassian Family!

This morning, Atlassian announced the acquisition of ThinkTilt , the maker of ProForma, a no-code/low code form builder with 700+ customers worldwide. ThinkTilt helps IT empower any team in their or...

1,116 views 32 33
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you