Forms

[Rene Grandmaison]

One a form is included in a ticket, I can't edit the form. I'm an admin, external. etc.. 

[Neil C_ Costigan]

Thank you for sharing this.

Palm Beach Property Appraiser

[Joseph Chung Yin]

@Rene Grandmaison -

Welcome to the community.  Can you clarify on what do you mean by "can't edit the form"?  

Once we get your update, we can assist further.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.

[Michael Cheng]

I have the same issue, my Process is that a ticket has come into the queue.

Add in form and enable it to be edited 

Users can see the form but can't update it 

[Joseph Chung Yin]

@Michael Cheng -

For your FORM setup, did you enabled the preference option to "Keep this form open for edit once it is submitted"?  + disabled the option of "Lock this form once it is submitted so only admins can edit" in your Form's setups for your JSM project?

L

Lastly, what is your project role for the project in question?

Hope this helps.

Best, Joseph

[Joseph Chung Yin]

@Michael Cheng -

Have you enabled the option to allow Form editing once it is submitted + disabled the option where only admins can edit it after submission?

Also, what is your permission rights on your account for your site + project role assignments for the project in question?

Hope this helps.

Best, Joseph

[Michael Cheng]

Hi Joseph

Thank you for getting in contact.

I am admin on the project can confirm I have enabled the option to allow Form editing once it is submitted + disabled the option where only admins can edit it after submission.

When I go through the portal and select the request type and the page with the form loads, I can't even edit the form then.

I have also raised it without editing, then enabled the form in the back end, and tried to edit it as a user and admin but neither works.

[Michael Cheng]

@Joseph Chung Yin 

Have been playing around and to confirm, i have created these forms from blank instead of using a template. 

Have tested this using templates and I am able to edit them, further testing to commence but guess i have to edit the blank form and input text fields etc .