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Exporting Requests to Excel

I'm trying to export requests to excel to provide for offline use. When I run my filter and export I'm able to see everything that I included in the filter, but I'm unable to see them in the exported spreadsheet. Is it possible to include comments and notes in the export or would it not work because it can't be filtered?

2 answers

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Pramodh M Community Leader Aug 29, 2022

Hi @Eric Budden 

Welcome to the Community!!

The export option would not include comments/notes in Excel.

The Feature request is still Open for the same

It would be possible via an add-on where we would perform the same

Here is one reference - https://marketplace.atlassian.com/apps/1219476/comment-custom-fields-for-jira?hosting=cloud&tab=overview

Let me know if this helps

Thanks,
Pramodh

@Eric Budden 

You can easily export Jira Service Management comments (or any Jira issue comment) with or without internal comments to Excel with Better Excel Exporter's dedicated templates:

jira-service-management-tickets-without-internal-comments.png

 

On top of exporting comments, you can also create different Jira Service Management Excel reports as well, like SLA Report, Approver Report, CSAT report, and more.

20220307-jira-service-management-excel-report-options.png

(Please note that Better Excel Exporter is a paid and supported app and I'm part of the team developing it.)

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