Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
4,298,164
Community Members
 
Community Events
165
Community Groups

Enable customer to view all issues

Dear JIRA users

One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ?

Regards

Ghislain 

3 comments

As the customer doesn't have licence, you can share those issues with the customer and he can see all the issues that are shared with him.

Like chethan_gr likes this

Hello Chethan,

you mean “ you can” or “ you cannot”?

Like chethan_gr likes this
Jack Brickey Community Leader Aug 26, 2019

If the customer wants to see all issues then you can add them as a Request Participant for all issues associated with their organization. You can do this using Automation. You might also research how Organizations work in JSD depending on your requirements and situation. They will be able to see these issues via the Portal.

I tried many times without success....can we have a phone call? 

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Jira Service Management

Coming Soon: Insight Changing to Assets

The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...

251 views 1 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you