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Enable customer to view all issues

Ghislain Herbaut
Ghislain Herbaut August 26, 2019

Dear JIRA users

One of my customer aims to view all issues created internally by my own team. Does someone know how to set-up this functionality in JIRA SERVICE DESK ?

Regards

Ghislain 

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Chethan GR
Chethan GR
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August 26, 2019

As the customer doesn't have licence, you can share those issues with the customer and he can see all the issues that are shared with him.

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Ghislain Herbaut
Ghislain Herbaut August 26, 2019

Hello Chethan,

you mean “ you can” or “ you cannot”?

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Chethan GR
Chethan GR
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August 26, 2019

You can

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Jack Brickey
Jack Brickey
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August 26, 2019

If the customer wants to see all issues then you can add them as a Request Participant for all issues associated with their organization. You can do this using Automation. You might also research how Organizations work in JSD depending on your requirements and situation. They will be able to see these issues via the Portal.

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Ghislain Herbaut
Ghislain Herbaut August 27, 2019

I tried many times without success....can we have a phone call? 

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