Editing code through announcement banner

[David Mora]

I am trying to change some UI by using HTML, CSS, and JavaScript in the announcement banner. For example, I will use firefox's firebug tool to look at specific tags and id's in objects and then adding my own code to manipulate it through the announcement banner.

I have a question regarding variable names. I am using javascript to hide some text (for example) from everyone else but system administrators. I can't figure out what the variable name is that stores the roles of the users. Does anyone here know what it is or where I may be able to find it?

<script>

if( variable != admin status) {

.....hide text...

}

</script>

Also, does anyone know if customer portal can be edited through the same method of adding code to the announcement banner?

[Boris Berenberg · Accepted solution]

Editing the announcement banner does affect the customer portal. There is no variable that holds a user's roles. You may be able to work around this by looking for elements that exist only for users with Admin privileges. Take a look at the upper right portion of the UI and see if maybe you can get the Admin links id or something along those lines to act as a marker for yourself.

[David Mora]

Thank you Boris. I will try that and see if I can get it to work. With multiple service desks there are multiple customer portals. Since we cannot edit the customer portal code directly, is there a page that shows users the list of all customer portals that are available? The Designing Customer Portal documentation states tha the proper url is: http://<computer_name_or_IP_address>:<HTTP_port_number>/jira/servicedesk/customer/portals but this link is broken when i try to access it. Has the link been changed? I would like a centralized page where end users would be able to jump from customer portal to customer portal as they see fit.

[Boris Berenberg]

That URL is correct if you are on version 2.0+ of JIRA Service Desk

[David Mora]

Okay thanks. Is there a way to configure the end user portal so that after clicking on a customer portal you have a link that takes you back to the jira service desk page with all the service desks?