Does old Service Desk licensing will be discontinued at some point?

Alfonso Leiva [ServiceRocket] January 20, 2015

The question applies for the people that already had JIRA and Service Desk before the new licensing pricing model. Do they should be worried that, at some point, they will be forced to move to the new JIRA and Service Desk versions and won't be able to renew the license?

2 answers

2 votes
RobertH
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 20, 2015

Hi @Alfonso Leiva

When I asked Atlassian about this, the written response that I received was as follows, per @Hailey Hickman

"We do not have a specific end date for the JIRA Service Desk version 1.0 licensing. However, our long term plan is to move entirely to the version 2.0 Agent based model. Honestly, it could be next year or in two years. This decision hasn't been finalized yet by our Atlassian leadership team."

This was on Oct 30, 2014.  Maybe this has changed?  Hopefully it will not go away.  

Hope this helps!

0 votes
Alfonso Leiva [ServiceRocket] January 20, 2015

She could reply here now if that has changed a little or not =)

Suggest an answer

Log in or Sign up to answer
TAGS
AUG Leaders

Atlassian Community Events