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Default filter of 'Open Requests' shows Less Number of Requests for 'Waiting for Customer'

Edited

Hi All

Interesting finding is that -

the Default Filter of 'Open Requests' only shows me 5 (Waiting for Customers) Records,

 

Jira Rquests.png

 

But if I filter on 'Waiting for Customer' I have 8 (Waiting for Customers) Records

What could be the Reason

 

Thanks in Advance

Regards

Shahzad 

 

 

 

1 answer

1 accepted

1 vote
Answer accepted
Brant Schroeder
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Apr 21, 2023

@Shahzad Iqbal My guess is that the ones that are not showing in the open request have an issue resolution.  Can you check and see if that is the case?

Hi @Brant Schroeder 

 

Yes, I have Checked & found that these 3 issues were Closed & Reopened

due to which they are Not appearing in Open Requests

 

Thanks 

 

Regards

Shahzad 

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