Default filter of 'Open Requests' shows Less Number of Requests for 'Waiting for Customer'

[Shahzad Iqbal]

Hi All

Interesting finding is that -

the Default Filter of 'Open Requests' only shows me 5 (Waiting for Customers) Records,

But if I filter on 'Waiting for Customer' I have 8 (Waiting for Customers) Records

What could be the Reason

Thanks in Advance

Regards

Shahzad 

[Brant Schroeder · Accepted solution]

@Shahzad Iqbal My guess is that the ones that are not showing in the open request have an issue resolution.  Can you check and see if that is the case?

[Shahzad Iqbal]

Hi @Brant Schroeder 

Yes, I have Checked & found that these 3 issues were Closed & Reopened

due to which they are Not appearing in Open Requests

Thanks 

Regards

Shahzad