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Customer permissions

Ann Marie Kjerland
Ann Marie Kjerland June 8, 2018

Is it possible to select customers to create tickets and other customers to just have ready only privileges to see tickets entered?  We only want leads on our internal teams to be able to created service desk tickets.  Thanks

 

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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June 8, 2018

Ann 

What's the intention of only having some customers have read only privileges?

Victor

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Victor Mutambuki [Mumo Systems]
Victor Mutambuki
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June 8, 2018

Ann,

 

Yes you can.

 You can create a role Read-only in JIRA, then add the same role to Service Desk. In the permission scheme, give the role only the BROWSE ISSUE permission and no other permission.

Victor

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