Customer email setup

Liu Rong July 24, 2019

When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira so that my comment will be in one email loop from customer side ?  

1 answer

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Thomas Deiler
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 24, 2019

Dear @Liu Rong ,

doesn't this new function Batching Notifications cover this issue? Or is this unavailable for JSD?

So long

Thomas

Liu Rong July 24, 2019

I can't find ' Batching Notification' under 'System'. I'm not sure if this function available for JSD Cloud.  

Thomas Deiler
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 25, 2019

Ah, ok - this seems to be a server only feature - sorry, you didn't tag this question as CLOUD.

Then you have to wait for this feature until Cloud can do, too!

So long

Thomas

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