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Customer email setup

When I (as an agent) response and make a comment to a customer. Customer will receive email notification. But they will receive it in separate email every time I make a comment. How to setup my jira so that my comment will be in one email loop from customer side ?  

1 answer

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Thomas Deiler Community Leader Jul 24, 2019

Dear @Liu Rong ,

doesn't this new function Batching Notifications cover this issue? Or is this unavailable for JSD?

So long

Thomas

I can't find ' Batching Notification' under 'System'. I'm not sure if this function available for JSD Cloud.  

Thomas Deiler Community Leader Jul 25, 2019

Ah, ok - this seems to be a server only feature - sorry, you didn't tag this question as CLOUD.

Then you have to wait for this feature until Cloud can do, too!

So long

Thomas

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