Customer Portal : improvement to adding attachments

[John Evans]

I 'm rolling out service desk to my customers at the moment.  One question on the customer portal : if a customer drags and drops an attachment into comment box, it automatically adds (sends comment) . If customer wants to add multiple attachments, and does it serially, it creates a comment for each attachment - unless drop all in at once.

So , if customer grabs a schematic for example, and puts into comment box, the system does not wait for user to add any text.

Anyone else see this issue ? I would expect that if you drag & drop an attachment, you still have to hit the "add" button to effectively submit the comment.  

Thanks John

[Tzu Hau Chai]

this is how it should look like if you drag and drop multiple attachments, it shouldn't add a comment for each attachment. How does it look like on your end?

[John Evans]

Thanks, it does look like this. the issue is that as soon as you drag and drop, it instantly sends - I'd like the user to be able to add some comment and then press 'Add'...

BR jon

[Tzu Hau Chai]

If you look at the screenshot, I can still add my comments in the comment box before clicking "add". Could you capture a short video clip?

[John Evans]

here's the issue : as soon as I hit 'upload' to the attachment - a picture, it immediately posts the comment as soon as upload has finished : the add button is gone... seems to be automatic. Thanks John

[Tzu Hau Chai]

That looks like you have a customized theme from a plugin, have you tried disabling the plugin and see if the problem still persists?