In Jira Service Desk despite it being enabled, the CSAT or feedback survey doesn't get included in a ticket email notifying a customer that the ticket has been closed.
All other things seem to be working, inbound and outbound email, just not the CSAT being included in the email that goes to the customer letting them know that the ticket has been resolved. From reading the Jira documentation this is supposed to be something that is included in the body of that email yet it's not.
Hi everyone - in case you haven’t heard, we’re hosting the show of the century on November 10th: High Velocity: ITSM World Tour. This virtual, concert-themed experience...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events