In Jira Service Desk despite it being enabled, the CSAT or feedback survey doesn't get included in a ticket email notifying a customer that the ticket has been closed.
All other things seem to be working, inbound and outbound email, just not the CSAT being included in the email that goes to the customer letting them know that the ticket has been resolved. From reading the Jira documentation this is supposed to be something that is included in the body of that email yet it's not.
Hello there Cloud Community members! Today, we’re thrilled to announce Jira Service Management, the next generation of Jira Service Desk. Jira Service Management touts advancements in IT service ...
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