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In Jira Service Desk despite it being enabled, the CSAT or feedback survey doesn't get included in a ticket email notifying a customer that the ticket has been closed.
All other things seem to be working, inbound and outbound email, just not the CSAT being included in the email that goes to the customer letting them know that the ticket has been resolved. From reading the Jira documentation this is supposed to be something that is included in the body of that email yet it's not.
It ended up being a bug in the workflow, had to remove two post functions for the resolved status workflow to trigger correctly.