Custom field doesn't display on issue view even after added to view/edit tab

Question

Hi Team,

We have a custom field "xyz" added to one of the tabs in view/edit screen. This field is used in customer view.

After the ticket is created the xyz field doesn't appear on the selected tab instead it appears on the default tab.

I want this field to be visible on the selected tab. How to do this?

Thanks in advance

Adolfo Casari · Answer

I believe this depends on the type of the customfield. For instance if it is a datetime or User, it won't appear in the tab but in the issue View (or default tab if you will) in the Dates or People section.

S S_5vmrvq · Answer

Hi @Nicolas Grossi, Thank you for responding.

The field is associated with the project screens.

To be clear - We do not have tabs on create screen but we do have them on view/edit screens.

Nicolas Grossi · Answer

@S S You might check the screen and the project associated too.

Nicolas