My team recently performed a trial of Service Desk, and while working with webhooks, we noticed that a custom payload could not be used. I was wondering if this was just a limitation in the trial version or if the cloud version of Service Desk does not allow custom payloads.
Atlassian Team members are employees working across the company in a wide variety of roles.
April 9, 2019 edited
Hello Scott,
Currently, it's not possible to customize payloads on Jira Service Desk Cloud, this option is only available for Jira Server. We have a feature request suggesting the implementation of this ability: - https://jira.atlassian.com/browse/JSDCLOUD-8051 Please, click on vote and watch in order to hear about updates on the development cycle.
Regards, Angélica
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