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Im having trouble with creating issues from external email address.
Organization emails are being converted into issues (tickets) yet, external email address are not.
Please assist :)
Thanks for answering.
I will elaborate, i configured that whenever i receive an email to a specific email box a Jira issue is created (https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).
Currently, issues are being created only to incoming email address that have the same domain as the inbox email.
My email is email@example.com.
All email that being received from @justanexample.com are converted to issues.
Email address that don't have the domain (@justanexample.com) are not being converted into issues.