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Creating issues from external email accounts

Hi,

Im having trouble with creating issues from external email address.

Organization emails are being converted into issues (tickets) yet, external email address are not.

Please assist :)

1 answer

1 accepted

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Answer accepted
Jack Brickey Community Leader Jul 14, 2021

I don’t understand the statement “external email addresses are not “. Please explain your issue further so I might be able to assist

HI,

Thanks for answering.

I will elaborate, i configured that whenever i receive an email to a specific email box a Jira issue is created (https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).

 

Currently, issues are being created only to incoming email address that have the same domain as the inbox email.

Example:

My email is support@justanexample.com.

All email that being received from @justanexample.com are converted to issues.

Email address that don't have the domain (@justanexample.com) are not being converted into issues.

 

Thanks!

Jack Brickey Community Leader Jul 15, 2021

Some things to look at…

  • default reporter - be sure you have an existing Jira user defined here
  • Catch email address - check if you have something set here that could explain the issue
Like elior.sade likes this

Thank you!

I configured an User and not the email address itself :)

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