Creating issues from external email accounts

[elior_sade]

Hi,

Im having trouble with creating issues from external email address.

Organization emails are being converted into issues (tickets) yet, external email address are not.

Please assist :)

[Jack · Accepted solution]

I don’t understand the statement “external email addresses are not “. Please explain your issue further so I might be able to assist

[elior_sade]

HI,

Thanks for answering.

I will elaborate, i configured that whenever i receive an email to a specific email box a Jira issue is created (https://support.atlassian.com/jira-cloud-administration/docs/create-issues-and-comments-from-email/).

Currently, issues are being created only to incoming email address that have the same domain as the inbox email.

Example:

My email is support@justanexample.com.

All email that being received from @justanexample.com are converted to issues.

Email address that don't have the domain (@justanexample.com) are not being converted into issues.

Thanks!

[Jack]

Some things to look at…

• default reporter - be sure you have an existing Jira user defined here
• Catch email address - check if you have something set here that could explain the issue

[elior_sade]

Thank you!

I configured an User and not the email address itself :)