I (Agent,Admin) have forwarded email to my Service desk Support email and it created new service desk ticket.
After some time I have replied all and added new email to same email thread.. Instead of adding a comment it created new Ticket.
I have attached email thread images and tickets for your reference.
Could you please help me on this regard ASAP as this is effecting my Business.
Thanks in Advance
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
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