Creating a variable for canned responses

Charles Granberry August 13, 2024

Hello World,

Can a variable  be created for canned responses?  We have a field that would be great to use in some of our responses but it's not in the set list.

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Joseph Chung Yin
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August 13, 2024

@Charles Granberry -

Based on my knowledge, the option of create variable in the canned response is not yet available at this time.

Your other option is to create automation rule and use the "send email" action to send out customized responses based on triggering event.  In the action, you can use smart value (i.e. associated to issue's fields) to be included in the mail body content.

Hope this helps.

Best, Joseph Chung Yin

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