I have a service request that was opened through email and I would like to create a task from that service request on a JIRA software project but I would like to leave the service request open to update the user through it.
What would be the best way to do so?
It sounds like an automation rule would be right up your alley.
Based on "Issue created" trigger,
your action would then be to create another issue, but with a different target project. You could then copy the summary, description and any relevant custom fields across, copied from the same source issue.
Linking them would allow you to track the two issues together at a glance.
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