Coding/Scriptrunner question

[Shawn Wallace]

Greetings,

Coding isn’t my strength. I need to be able to create an automated outbound email that will pull the reporters name from the ticket that triggers the email and also pull the clients name from the created ticket. Can/Would scriptrunner help me with this?

[Marko Blagus · Accepted solution]

Hello Shawn,

Do you need to use issue reporter and client's name in that email?

Best regards,

Marko Blagus

[Shawn Wallace]

Hello Marko, 

yes, I do from the original created issue ticket.

[Marko Blagus]

Hey Shawn,

You can do it with jira automation and smart values than, did you try it?

Best regards,

Marko Blagus

[Shawn Wallace]

Hey Marko,

I'l try it this moirning and klet you know how it goes. I've never used smart values before. I;m kinda new to jira. Thanks for your help!

[Marko Blagus]

Hey @Shawn Wallace,

Try it and sure, let me know how it goes or if you need help.

This is a documentation for jira automation smart values.

Best regards,

Marko Blagus

[Shawn Wallace]

@Marko Blagus  The smart values did the trick. Thank you!

[Marko Blagus]

@Shawn Wallace you're welcome :D