Welcome to Atlassian Community!
Regarding the feature request for the Automation in Service Desk, there is no update.
If you are using Project Automation (former Automation for Jira), it's possible to share the same rule between projects.
If there is anything we can help with, please let us know.
Hello @Ben Golder,
Thank you for reaching out to Atlassian Community!
The scope of the Automation rule can be changed on the global administration and only a Jira administrator can access that.
In this case, if you need to use the same automation on another project, you need to ask your Jira administrator to go to the Cog icon > System > Automation rules.
If you have any other questions regarding this matter, please let us know.
Hello Community! We’re excited to announce that Mindville Insight’s asset and configuration management capabilities will now be integrated into Jira Service Management Premium and Enterprise plan...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events