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Can we use both SAML SSO with username and password for Portal-Only

MJCorcoran
Contributor
June 28, 2024

I have seen SO many articles about this but can't find any that definitively say that SSO Portal-Only customers (who are using emails with our company domain) and Portal-Only users who work elsewhere (and have Gmail, etc. email domains) can both access a login portal but will go down separate paths for authentication (SSO or password) based on the domain name.

This link is from 2018 (so pre- Portal SSO) but ask the question I am also asking.

If this is possible, is there documentation to tell us how to set it up? We are looking to do a hybrid SSO/password setup for our teams.

Thanks!

1 answer

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Dave Rosenlund _Trundl_
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
June 28, 2024

Apologies in advance, @MJCorcoran. I am no expert in this area. 

However, I wonder if this article by Atlassian's @Benjamin Paton, who is an expert, might help.

Upcoming SSO capabilities for external customers in Jira Service Management

I hope it does,

-dave

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