Can i use jira incoming call routing with an on prem jira enviroment

[Alex Pytlak]

We have a on prem enviroment of JSM and wanted to know if i can take advantage of jira call routing to help out with calls coming into our service desk

[Ivan Lima]

Welcome to the Atlassian Community.

If you're referring to Opsgenie integration for incoming call routing, there are some feature differences depending on your plan. You may need to look into https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/#Integration-via-OEC--for-On-Premise-Jira-Service-Management-Usage- to configure OEC (Opsgenie Edge Connector) integration with your data center installation. I'll also leave other links that speak to the call routing setup, which also refers to the OEC as an integration mechanism. 

• https://support.atlassian.com/opsgenie/docs/incoming-call-routing/ 
• https://support.atlassian.com/opsgenie/docs/integrate-opsgenie-with-jira-service-management/