Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can an external user send a request via email to my project without me inviting him to the project?

Nimalen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2024

Actually, external users (clients) through different domains cannot create request through email on my project even though my project is public and open.

 

Should I create the external users manually one by one on the "Client" tab before they can create request through email or is there other solutions?

 

See below error msg in my journal log:

Screenshot_1.JPG

Many thanks for your help...

1 answer

0 votes
Rudy Holtkamp
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
February 2, 2024

Hi @Nimalen and welcome to the community,

Did you take a look at the general settings?

image.png

Nimalen
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
February 2, 2024

Yes, I did those settings also :-(

 

But the question is, "Can they send request via email even though I haven't created them in my project on the client side?" or it's mandatory to create them first?

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
PREMIUM
TAGS
AUG Leaders

Atlassian Community Events