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Can I customize access to the request types depending on group/role?

We are currently using JSM (Server), but will soon switch to JSM (Data Center). We'd like to restrict access to certain request types depending on the customer's role (or Active Directory group, if that's easier to achieve).


  • Every customer should be able to use the 'Incident' request type.
  • Only members of group IT should be able to see and use the request type 'Request virtual machine'
  • Only members of group Management should be able to see and use the request type 'Request product report'.

I know that this is possible with the Add-On Extension for Jira. However, we would of course prefer a solution without the use of an Add-On.

Any help is greatly appreciated!


2 answers

1 accepted

1 vote
Answer accepted
Christopher Skoropada _Appsvio_
Marketplace Partner
Marketplace Partners provide apps and integrations available on the Atlassian Marketplace that extend the power of Atlassian products.
Oct 18, 2023

Hi @Tim H_ 

It's not possible without third-party addon. As this is a DataCenter you could try with javascript but I do not recommend this approach.  

You can also try our own (I'm part of the vendor behind this app) Feature Bundle. It has much more configuration options to hide the requests types. Feel free to book a free demo at the Calendly.



Thank you very much!

0 votes
Joseph Chung Yin
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 18, 2023 • edited

@Tim H_ -

As far as I know, currently it is not possible out of the box without third party add-on as mentioned by you in your ask.  It is planned by Atlassian (last updated in May 2023) for possible development for FY24.  I would recommend you to add yourself as an watcher of this issue -

Currently, if you want to restrict request types against customers, you will need to create multiple JSM projects and control access within each project.

Hope this helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Infrastructure Applications Team

Thanks! I'll monitor this.

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