Avoid recognition of MAILTO function if call URL with Email-Address

Dietz, Dennis
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February 22, 2024

Hi, if i try to open an URL with Email-Address e.g. 

https://inside.mycompany.com/home/ssp_am.asp?ATO=max.mad@mycompany.com

jira recognize automatically MAILTO function and open it in outlook but that's not right,

the link should be opened in browser, if i highlight the link and klick right on mouse, i can choose the option "go to" and land on the web-site as intended.

How i can avoid automatic recognition of mailto function?

Best regards2024-02-22 07_50_05-.png

2 answers

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Dietz, Dennis
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March 10, 2024

To be honest, I'm really annoyed that I have to reinvent the wheel when migrating to the new JIRA system. JIRA doesn't consider it necessary to react and I can only get support from the admin, who can create a ticket in JIRA and who doesn't have time for this bug.

 

0 votes
Andrés OSPINA PALACIO March 5, 2024

We face the same issue and the only workaround we found was to create an automation that replace the @ by %40 triggered every single time the field is updated.

I hope Atlassian fix that some day

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