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We are getting the error as "You've reached your monthly limit for one or more products. Automation usage will reset at the start of the next month" under Automation configured rules. All the automation rules are not getting triggered.
Please help us asap on how to fix it since it's affecting our productivity management.
I have raised a support request as well yesterday but still didn't receive the response for it.
Unfortunately, you will have to wait for Atlassian Support's assistance at this time. In the Cloud env, here is a reference on the new automation execution limits started since Nov 1st, 2023 -
Here is how executions are counted as a guideline for you - https://support.atlassian.com/cloud-automation/docs/how-is-my-usage-calculated/
Lastly, this following page gives a good suggestion on pitfall to avoid in designing your automation rules - https://support.atlassian.com/cloud-automation/docs/automation-service-limits/
Hope this also helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Technology Applications Team
Welcome to the Atlassian Community!!!
I assumed that you are using cloud instance.
The automations are totally depends on the plan that you choose for your product.
you can find the details by following the path below:
setting cogwheel >> system >> global automation >> usage
You have to contact the Atlassian support they are assisting in better ways.
I have attached one community article related to your You've reached your monthly rule execution limit. Upgrade your plan to increase your limit.
If you find this is helpful to you, accept it for other😊.