You're on your way to the next level! Join the Kudos program to earn points and save your progress.
Level 1: Seed
25 / 150 points
1 badge earned
Challenges come and go, but your rewards stay with you. Do more to earn more!
What goes around comes around! Share the love by gifting kudos to your peers.
Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!
Join now to unlock these features and more
I had created an automation that converts all the service requests created by email form specific sources to incidents.
The rule was executing successfully but suddenly starting to fail. In the audit logs I see the below error:
The most likely problem is that someone has reconfigured your issue types so that they are no longer compatible (or, possibly, given the message, removed the issue type from your project)
Why do you not just change the incoming email setup so that it creates incidents instead of the wrong issue type?