nav[aria-label="Primary Navigation"] { padding: 0; & ul { list-style: none; width: 100%; display: flex; flex-direction: row; justify-content: start; align-items: start; gap: 30px; padding: 0; & li { margin: 0; } & ul li { list-style: none; } } }

Automation rule definition

lapacquah_bryant

Hello,

We are having an issue were the parent tickets are not closing once child ticket is closed.

An Automation rule is showing errors, checking to see if you can provide an explanation for the error message. This automation rule is used by multiple projects.

Screenshot 2024-07-11 at 2.50.56 PM.png

Thank you in advance for your assistance.

Accepted answers

Hi @lapacquah_bryant

Can you share the Branch Rule that is configured in this automation?

From the error there are 2 points to check:

1. Branch rule doesn't find any thing related to trigger issue

2. Jql in one of the conditions that you've decided

All comments

Hi @lapacquah_bryant

Can you share the Branch Rule that is configured in this automation?

From the error there are 2 points to check:

1. Branch rule doesn't find any thing related to trigger issue

2. Jql in one of the conditions that you've decided

Hi @lapacquah_bryant

I'm not sure why your automation is not working, as we would need some more details.

However , using AI, JSM built the following rule, which looks to do the work.

Screenshot 2024-07-12 141143.png

If an issue is transitioned, then branch on For Parent

If there is a Parent, then run the JQL to see if all teh Children are done, and if so then transition the parent to Done.

Hope this helps.

Mark

lapacquah_bryant

Thank you for the update, however this rule is configured differently..

lapacquah_bryant

Please see rule details, it has been working just seem to have an issue working this week. Thank you Screenshot 2024-07-12 at 9.18.53 AM.png

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