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Automation: change issue status with time stamp

If an issue stay more than one day on completed, automatically move to closed. 
We wait from customer to move issues to closed. And if they do not we want to it with automation. 
Is there any solution?

2 answers

2 accepted

3 votes
Answer accepted
Kris Dewachter
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
Oct 12, 2023

Hi @Ramazan Keskin ,

Please have a look at this automation rule template :


Best regards,


Hi @Kris Dewachter ,

Thank you for your suggestion. This will solve my problem :).

3 votes
Answer accepted
Marc Koppelaar
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Oct 12, 2023

Hi @Ramazan Keskin 

Yes, you can create an automation rule that closes issues automatically.

See this example:

Screenshot 2023-10-12 at 15.45.30.png

This rule runs every day at 7 AM and checks if the issue in status Resolved or Cancelled

Then it validates that the found issues are not updated in the last 14 days.

If this complies the issue will transition to the Closed status.

You can use this example and adjust it to your own requirements

Hi @Marc Koppelaar 

Thank you for your suggestion. This will solve my problem :).

Like Marc Koppelaar likes this

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