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Automation - Link new Request to original issue created

I have an HR portal and HD portal.
When an offboarding request comes into HR, I would like it to auto create ticket in HD portal.

The new ticket is being created, but the two tickets are not being linked. 

Suggestions? 

Also, if anyone knows how to get the smartvalue for first and last name fields in the summary.. that would be great :) What I have in the snapshot did not work. Showed exactly what was typed.


Snag_249dec4d.png

1 answer

2 votes

Hello @Jared 

Hi,   I'm not good with coding and API, so I'd like to propose an alternative solution by my team. Check out Business Process Manager add-on, which meets your needs. Here you can set the auto-creation of tickets.

image (7).png

Hope it helps.

This does not solve the problem I have. Thanks though

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