Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automatics replies and issue with signatures

Juan Jose Sanchez Cuadrado
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2023

Hello, we have a problem with automatics replies by email.

When we make an update in a ticket, JIRA send automatics mail to informer and requests participants. We have seen that the email content the signatures and several errors of "unable to render embebbed object: File......", for this reason, the email that our clients receive looks very dirty.

Screenshot_1.png

Is there any configuration that can be done to prevent it from adding the signatures or at least getting them to appear correctly?

Thanks in advanced.
Regards.

1 answer

1 vote
Nicolas Brunson May 16, 2023

Hi Juan,

you can configure custom rules to mark parts of the email body as a signature, see Hide email signatures from the issue view and portals.

This hides the signature in an expandable part of the issue view.

 

If that doesn't work, you could also try configuring an Automation Rule to remove the relevant parts from the issue description. This allows you to use a regex which is a bit more powerful.

See Jira smart values - text fields 

Juan Jose Sanchez Cuadrado
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
May 16, 2023

Hi Nicolas,

Thanks for your answer.

I don´t find the setups that say in thread of https://support.atlassian.com/jira-service-management-cloud/docs/hide-email-signatures-in-the-issue-view-and-portals/

The second option.... How can I add more words in substringBefore??

Thank you.

Nicolas Brunson May 18, 2023

You can configure the email signature by going here: https://yoursite.atlassian.net/jira/settings/products/jira-service-management-email-requests

Replace yoursite.atlassian.net with your cloud site's name

firefox_dwJK1gla1E.png

If you add a custom rule with Best regards for example, everything after Best regards will be hidden as the signature.

For the second option you can add as many words as you'd like, e.g. {{issue.description.substringBefore("Best regards")}}

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
STANDARD
TAGS
AUG Leaders

Atlassian Community Events