Automatically remove and ignore unwanted text or attachment files in tickets created from emails

[David Sadowski]

Hi,

Problem

Each time users that send emails to a designated mailbox from which Jira retrieves them in order to create new tickets or add comments to existing ones usually contain footers with company's logos, marketing imagery or some standard text. All these attachments are autiomatically added to tickets into file attachments therefore cluttering important content.

Goals / solution

Could we have an option to create filters or a new option in Jira's ticket that allows to remove existing and ignore future content or attachments files in newly retrieved messages? Ideally in files attachments one would click option and select "Remove and ignore" or have a dedicated feature to manageme ignored files and text content that is being removed for each email message going into JIRA. This could be global, per project or even per ticket etc.

I have created two tickets from different options thinking they'd be separate for JIRA Core and JSD but they ended up in the same place:

https://jira.atlassian.com/browse/JSWSERVER-16262
https://jira.atlassian.com/browse/JSWSERVER-16263

[gerry murphy]

There have been several request for this feature, I would really expect this to be a standard feature in JSD, suggestion to use a paid plugin are not acceptable though.