Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Automatically Adding new users to an organization

Alexey
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
July 14, 2020

Greetings, trying to evaluate Jira services and move my processes to it.  
I've created in JSD a new organization for my customers. 

Current situation:
Right now I can manually invite new users (by email) or link my already-existing customer to an organization.  

What I want to accomplish: 

Automatically add any user with a certain domain (%your_site_name%) in his/her email to the specific organization:

  • the person with xxx@abc.com will see all tickets for the organization ABC;
  • the person with xxx@xyz.com will see all tickets for the organization XYZ;
  • the person with xxx@xxx.com will see only his/her own tickets since he/she is not part of any organization in my JSD.

Why I need this? 

I have two large clients with many users so manually adding them is not an option. At the same time, each of them requires a completely different 'Help center' and SLAs, so I design different projects and assign an organization to each of them. 


 

 

 

3 answers

1 accepted

1 vote
Answer accepted
Jack Brickey
Community Leader
Community Leader
Community Leaders are connectors, ambassadors, and mentors. On the online community, they serve as thought leaders, product experts, and moderators.
July 14, 2020

Hi Alexey, welcome to the Community. Wouldn't that be nice!!! There is currently an open suggestion for this. You may wish to vote for it - JSDCLOUD-4519 

Celine Penaredondo February 2, 2022

JSDCLOUD-4519 - Sadly this issue is still under consideration. :(

Like Kate Flack likes this
0 votes
Bhaargavi Natarajan
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 14, 2024
0 votes
Andre Boyle
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
March 15, 2023

You could create a script for bulk user creation using the rest API. It’s really fairly straightforward, though it would still be a pro-active step for the most part.

The other approach would be to create an inbound email rule for a dedicated user creation project, which has a filter for the domains you’re looking to support. You can configure it to create new users when they email in and have an automation rule which then runs and uses the rest api to add them into appropriate groups.

Not simple, but do-able.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PRODUCT PLAN
FREE
PERMISSIONS LEVEL
Site Admin
TAGS
AUG Leaders

Atlassian Community Events