Does anyone happen to know of a way or method on how to auto-populate the "Approvers" field in Jira and it gets the data from Azure AD, without the use of paid add-ons?
I am looking for a way to make it so that a ticket that requires approval, automatically sends an mail to the approver/manager, without us having to enter it in manually, because it pulls the data from Azure AD. It should be scalable, as we often have to deal with employees being promoted, leaving the company or changing teams, which involves changing the manager majority of the time.
Again, this without the use of a paid add-on.
Based on what I know of so far, if one needs to pull user information from its own IDP (i.e. Azure AD) in the cloud env, you will need Atlassian Access. It is separate subscription fee based per user license add-on from Atlassian.
Here are the details - https://support.atlassian.com/security-and-access-policies/docs/understand-atlassian-access/
I am not aware of anything else without additional add-on that can achieve what you wanted. Especially without hard-coding the approvers into your approver process (i.e. being able to pull from Azure AD).
Lastly, you can always confirm it with Atlassian Support (https://support.atlassian.com)
Hope this helps.
Best, Joseph Chung Yin
Jira/JSM Functional Lead, Global Infrastructure Applications Team
The 2020 acquisition of Mindville added powerful asset and configuration management capabilities to Jira Service Management in the form of Insight. Following the completion of that integration, custo...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events