Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Attach an image to an email template


I am currently trying to attach an image to an email Template on Jira Service Desk, Jira being in version 8.5.5, and I really can't manage to do it. Where should I host the image to be able to use it in my templates ?


4 answers

1 accepted

0 votes
Answer accepted

You could add it into the HTML like so:


<div style="text-align: center; margin-top: 40px;">
<a href="">
<img src="" style="height: auto; border: none; border-collapse: collapse; border-width: 0; font-family: helvetica, arial, Verdana, sans-serif;font-size: 14px; outline: none;" alt="ClearAccept" />


So the '<a href="">' sends the user to a web link if they click the image.

The ' <img src=""' will fetch the image from a source hosted on the web.



Thanks for your answer,

I tried using a base64 encoded image because the image is not currently hosted, but I can't seem to find the way to swap the Template to HTML from the base content style that you see below. If I use html in this, it will just show it as full text.

Do you know how to change that ? And would the base64 encoding be the solution you advise for ?

Thanks for your help.


0 votes

Hello @Katrina Owens,

Thank you for reaching out to Atlassian Community!

You must add the image URL on the template, it’s not possible to upload it directly.

If you don't have the necessary image uploaded on the internet, you can upload it on, for example. 

After you have the image URL, just copy and paste in the Content space and add the exclamation mark before and after the URL, for example: 


In case you need to change the size of the image, use the example below>


Kind regards,

I followed the instructions given to include images in my email template:



The query above is still valid. Where in JSM do you upload the images referred to in the syntax you are instructed to use to include images?

A workaround should not be necessary.

0 votes

Hello @support for vo,

Thank you for reaching out to Community!

Allow me to step in to share with you that you can edit the HTML/CSS of the customer notifications by clicking on Edit templates.

Go to Project settings > Customer notifications > Edit templates.

For more information, please check the documentation below:


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Jira Service Management

JSM Jira Automation: How to Send SLA Breached Notifications

Hi Everyone, In   this tutorial,  we will show you how you can monitor an SLA, and send notifications before or after the SLA has been breached.   SLA Threshold Trigger The SLA t...

722 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you