Attach an image to an email template

[support for vo]

Hello,

I am currently trying to attach an image to an email Template on Jira Service Desk, Jira being in version 8.5.5, and I really can't manage to do it. Where should I host the image to be able to use it in my templates ?

Thanks.

[PhilSpo · Accepted solution]

You could add it into the HTML like so:

</div>
<div style="text-align: center; margin-top: 40px;">
<a href="https://example.com">
<img src="https://www.example.com/images/ca-logo-blue.png" style="height: auto; border: none; border-collapse: collapse; border-width: 0; font-family: helvetica, arial, Verdana, sans-serif;font-size: 14px; outline: none;" alt="ClearAccept" />
</a>

So the '<a href="https://example.com">' sends the user to a web link if they click the image.

The ' <img src="https://www.example.com/images/ca-logo-blue.png"' will fetch the image from a source hosted on the web.

Phil

[support for vo]

Thanks for your answer,

I tried using a base64 encoded image because the image is not currently hosted, but I can't seem to find the way to swap the Template to HTML from the base content style that you see below. If I use html in this, it will just show it as full text.

Do you know how to change that ? And would the base64 encoding be the solution you advise for ?

Thanks for your help.

[Angélica Luz]

Hello @support for vo,

Thank you for reaching out to Community!

Allow me to step in to share with you that you can edit the HTML/CSS of the customer notifications by clicking on Edit templates.

Go to Project settings > Customer notifications > Edit templates.

For more information, please check the documentation below:

• Managing service desk notifications

Regards,
Angélica