Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Allow users in organization to trigger issue transition on the portal


We have a customer portal active, and there are some transitions visible to the customers as well. For example: Freeze, Accept or reject resolution. Now those transitions are only visible to the reporter. A condition is set to the transition is: "only reporter".

How can we configure the system to let other customers to see the transition as well? The most wanted version is to allow all other customers are added to the organization.

I tried "User Is In Project Role" and "User Is In Custom field" with Request participants set, but no luck.

1 answer

0 votes
Tessa Tuteleers Community Leader Jun 30, 2021

Hi @Robert , 

you can show a transition on the customer portal by checking the box in the workflow. 
This alone would handle your requirement. 

Could you explain why you need the "Only reporter" condition as well? 

- Tessa

Hi @Tessa Tuteleers 

I want this transition to be hidden from the agents, and only visible for customers. This is why I have the "Only reporter" condition. So when I set the condition to "hide from user", then it hides from customers as well.

So basically I need a transition from status A to status B, where customers (organization saherd ones as well) can trigger it, but agents not.

Suggest an answer

Log in or Sign up to answer
Site Admin

Atlassian Community Events