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Allow external users to add additional forms

Hayden Whitfield February 28, 2024

A service desk user is able to add additional forms to a ticket, is it possible to allow an external user to do the same? There are scenarios where an external user will need to create a ticket and then attach a separate form to the same ticket for multiple items to be addressed in one ticket. 

1 answer

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Pallavi Shirodkar February 28, 2024

Hi @Hayden Whitfield ,

Currently we don't have that feature available in Jira Service Management where external users can dynamically add forms to ticket.

Hope this answers your question.

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