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I'm looking to understand a bit more about adding participants to a JSM issue. As I understand it, in order for a user to be a participant on an issue, they need to be a member of the respective project (I presume Service Desk Customer would suffice).
However, say I want to add a user as a participant who is not a member of this project. They appropriately have been allocated general access to "Jira Service Management - Customer." Is there a way where, by adding them as a request participant to an issue, they would be given access to the project itself? Or, would it be impossible for me to add them as a participant without first adding them as a customer to the project?
Thanks for any clarity on this.