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Jira Service Desk Server Data Center 4.11: Multi-lingual customer portal, advanced auditing and more

Hi Atlassian Community,

Alyssa here from the Product Marketing team at Atlassian writing to you with the latest from our most recent release, Jira Service Desk Server and Data Center 4.11 (full release notes here), featuring multi-lingual customer portal, advanced auditing for Data Center, and more.

Jira Service Desk Server and Data Center now comes with a multilingual customer portal and help center, so you can help your customers in the language they like the most. You can add additional languages to your service desk and provide translations for the most important items—these translations will be displayed in portal names, request types, and announcements.  Learn more

In our Data Center edition, we’ve extended advanced auditing to areas that are specific to Jira Service Desk. Now, apart from monitoring general events related to your Jira instance, you’ll also see the following categories and events:

  • SLAs (SLA calendars, SLA goals, SLA names)

  • Reports (created, deleted)

  • Agents (invited or removed from the project)

  • Email channels (enabled, disabled)

  • Request types (created, deleted)

  • Organizations (created, deleted, updated)

  • General configuration (public signup enabled, disabled)

Events from these categories are in the Advanced coverage level, which is available for Jira Data Center. Learn more

Read the release notes to learn about other improvements shared across the Jira family and plan for your upgrade.

 

1 comment

Hi,

 

the Multilanguage feature is great, but it's missing one component, which is not yet multilanguage, and thats options for dropdowns, radio buttons and checkboxes etc. Otherwise great implementation.

Best regards,

Alex

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