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Hi, JSM users!
Today we're highlighting one of our amazing Community Leaders, @Gaurav! Read on to hear his favorite JSM features, how he uses asset management and CMDB features in JSM, and his love for Lego. ✨
The freedom and expansion which is provided by Automation features of Jira Service Management Cloud have been an absolute game-changer.
I am an Atlassian consultant with Nagarro, working in the ITSM, DevOps and migration space. Being a part of the Atlassian Practice, my role entails product advocacy, understanding the client requirements, mapping them to the Atlassian ecosystem, and developing a sustainable solution.
My role also enables me to stay abreast with the latest happenings in the Atlassian world and provide support to the community as well.
'Stay Hungry, Stay Foolish' would be my mantra. In this ever-evolving world, where change is the only constant, it always helps to stay curious and willing to learn.
While growing I wanted to be everything, ranging from Defence Forces to scientist, but one thing has always been consistent in all these plans which was: I wanted to do something with technology and build something (possibly this is where I developed my craze for Legos 😀).
This is something that clicked for me during my engineering and beginning of my career, where I realised my role in the industry and was able to navigate through this roller coaster journey!!
While we have enabled and set up ITSM and asset management solutions using JSM for multiple customers, we have also leveraged it for License and Lead management, internally.
Alongside, JSM we utilize Confluence for content management as well as Jira for work planning. Recently, I have started exploring Compass as well and looking at use-cases to use it with JSM which sounds interesting (at least in my head 🙂).
If I have to mention just one, I will say, JSM Insight (Asset Management and CMDB) is the feature which my absolute favourite. This stitches together all aspects of Service Management and provides a single consolidated view, which is really powerful.
Apart from this, the freedom and expansion which is provided by Automation features of Jira Service Management Cloud have been an absolute game-changer. We have seen scenarios where we have achieved extensive customisations efficiently and effectively with this low-code/ no-code feature.
Honestly, the usage of Marketplace apps depends on the use case at hand. We have made use of apps like:
It usually comes down to striking the right balance between cost and time along with choosing between in-house development and securely accepting 3rd party products off the shelf.
'Stay Hungry, Stay Foolish' would be my mantra. In this ever-evolving world, where change is the only constant, it always helps to stay curious and willing to learn. Service Management has changed in recent times and is still evolving. It adds value and builds context if we understand the 'why' with the 'what' and 'how' of things (processes).
Tuning into events like 'High Velocity: ITSM World Tour' helps understand how Jira Service Management is being utilized across different industries and helps in expanding the horizons.
Making meticulous notes for all that I do and at the end of the day reflecting back on the events and visualizing if something can be changed for the better; have helped me in getting the work done and improving a little daily.
Though the work itself has not changed much, the workday has changed with respect to the travel time. This has enabled me to spend a lot more time with my family which is wonderful and priceless.
I like to travel, read mythology (probably genetic 😀), fiction and build lego (I have made sure my son also loves lego 😉). I am also up for trying any new cuisine (vegetarian please) as well.