Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Atlassian leads the pack again in strategy on the Forrester Enterprise Service Management report

Hi Community! I’m on the Jira Service Desk marketing team here at Atlassian and I wanted to share some exciting news with you all.

We know that some customers place high importance on analyst reports and look to firms like Forrester for their opinion on vendors in the IT space and trends they’re seeing in the industry. Last year, Forrester published their first ever report on Enterprise Service Management, where we were named a strong performer and the highest ranked vendor in the strategy category.

This year, we’re excited to share that we’ve maintained our position in these two categories, in addition to gaining market share in the ESM space.

forrester esm 2019.png

To learn more about Atlassian’s approach to ESM and how we’ve taken it a step further by connecting ESM to DevOps, read our blog post here or get the full the report.

We know that a majority of our customers use Jira Service Desk and other Atlassian products for use cases beyond IT - from HR, to Finance, Facilities, and more. We’re always looking for more stories from you about the different ways you’re using Jira Service Desk.

Let us know what you think about the report and tell us about your ESM use case!



Log in or Sign up to comment
Community showcase
Published in Jira Service Management

Improving the Create Issue Experience in Jira Service Management Cloud

Hello everyone!  We are very excited to announce some much needed changes to the issue create experience in JSM (the blue "create" button) at the top of the screen.  We have just starte...

314 views 15 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you