It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

reset permission scheme and severity roles

Hi, we got some errors in our permissions, is there any way to reset permission scheme and severity roles back to the standard settings? 

 

Here is a precise declaration: 

(In the permission scheme from our service desk (ITSD), I see for example our agents in the role "service Desk Team". But our users aren't in a role, they are in "Service Desk Customer - Portal Access". And the settings for for the "Service Desk Customer - Portal Access" in the permission scheme are right, it's in "create issue", "create comment" and so on. So when I look in system, secruite, roles, I see for example our role "Service Desk Team" and can manage the agents, but there is no role called "Service Desk Customer - Portal Access". There is just a role called "Service Desk Customers" and there I entered our users, because I think that maybe "Service Desk Customer - Portal Access" and "Service Desk Customers" are linked in the system. But our users have still no rights, for example to create issues... So I want to enter the role "Service Desk Customers" in our permission sheet for the rights of our users. But then the system get a permission scheme error in service desk. )


Thanks regards

Michael

1 answer

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

313 views 0 6
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you