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jira redirect to wrong url after login

Vikash Kumar
Contributor
January 23, 2020

I am able to login into JIRA but when I click on any of the ticket it redirects to servicedesk/customer/portals.

Also, it is not allowing to change the timezone and profile photo.

 

2 answers

1 vote
Angélica Luz
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
January 24, 2020

Hello Vikash,

Thank you for reaching out to Atlassian Community!

If you are being redirected to the customer portal, it means that your admin didn’t give you access as an agent or collaborator on the Service Desk project.

Only licensed users with permission in the project are able to view the ticket internally, otherwise, it redirects to the portal.

I’d suggest you talk to your site administrator and project administrator to check your permissions in the desired project.

If you have any other questions regarding this matter, please let us know.

Regards,
Angélica

Vikash Kumar
Contributor
January 28, 2020

thankyou..

Like Angélica Luz likes this
0 votes
Nic Brough -Adaptavist-
Rising Star
Rising Star
Rising Stars are recognized for providing high-quality answers to other users. Rising Stars receive a certificate of achievement and are on the path to becoming Community Leaders.
January 24, 2020

This would suggest you are "only" a customer, and not a Jira "user".

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