custom email notifications rules for each customer

Hi,

Is there any way to custom email notifications rules for each customer?

For example I need to customize the rule for issue created but only for one customer.

 

Thanks

2 answers

Hi there,

that would be easy in Scriprunner for Jira:

https://scriptrunner.adaptavist.com/4.3.6/jira/builtin-scripts.html#_send_custom_email

It's a built-in script, you specify the text, who to send it and what's the condition.

I hope this makes sense.

0 votes
Susan Hauth Community Champion Jan 25, 2018

Hi Albert,

You can use the Service Desk Automation to send email.  You can make it conditional on the organization or some other identifier for that customer.

Hope that helps..

Susan

Where can I find this option?

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