custom email notifications rules for each customer

[Albert Arnau]

Hi,

Is there any way to custom email notifications rules for each customer?

For example I need to customize the rule for issue created but only for one customer.

Thanks

[Susan Hauth _Jira Queen_]

Hi Albert,

You can use the Service Desk Automation to send email.  You can make it conditional on the organization or some other identifier for that customer.

Hope that helps..

Susan

[Albert Arnau]

Where can I find this option?

[Krisztian Kovacs]

Hi there,

that would be easy in Scriprunner for Jira:

https://scriptrunner.adaptavist.com/4.3.6/jira/builtin-scripts.html#_send_custom_email

It's a built-in script, you specify the text, who to send it and what's the condition.

I hope this makes sense.