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Why the option of versions and licenses doesn´t show in jira service desk?

Hi everyone !

 

The evaluation license is expire in jira service desk and after that i try to update it, but the option of "versions and licenses" no longer appears, when I click about the ad red on the I get the "error 400" but in the log not relate to record that is related to the error.

A continuous , I share print screen

I apologize for my English because it is not good.

 

falla actualizacion de licencia jira.PNGfalla actualizacion de licencia jira2.PNGfalla actualizacion de licencia jira3.PNG

 

 

1 answer

0 votes
carolyn french Community Leader Apr 04, 2018

Did you go into your my.atlassian.com to generate a new evaluation license?

Hello Carolyn

 

Yes, enter a my.atlassian.com, generet the license , but the option of "versions and licenses" no appears , so I did not have anywhere to update it through the jira interface.
I solvet it update the licenses since DB jira , and after overwrite the version JSD .

 

Thank for your help!

Milena G

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