Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal


  • Give kudos
  • Received
  • Given


  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Service Desk comments for specific users


I would like to give access on the project to my developers on the specific project, they should see the ticket, can read the comments from the customer, but i want them only to reply on the ticket internally so that they can help us to able to understand the more details of the tickets. Let me know please how is it possible.

''In short - developer should be only able to write the comment as internal'' and should not have the button tab comment to customer.


Thank you

1 answer

I know in the server version this is the default. Only Service Desk Agents can communicate with the customer. As long as the developers don't have a service desk license (ie they have a core or software license) thier comments will be internal always.

I assume the same is on cloud. (but I could be wrong)

Suggest an answer

Log in or Sign up to answer
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

296 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you