Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is intentionally silencing these emails according to how notifications work for Service Desk, but was wondering if there's another way out of the box that I can make this happen. I suppose I could create a webhook to be triggered on the post function on issue created, but figured I'd ask if there was an easier way first.
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...+ reading Fantasy). The same is true for him at the bank he works for: Efficiency is key when time literally equals money. Read on to learn how Sergey makes most of the time he has by...
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