Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is intentionally silencing these emails according to how notifications work for Service Desk, but was wondering if there's another way out of the box that I can make this happen. I suppose I could create a webhook to be triggered on the post function on issue created, but figured I'd ask if there was an easier way first.
...be more productive while being fun to use at the same time. For some, getting started can be a bit intimidating. This is especially true if Jira Service Desk is your first exposure to Atlassian...
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