Notifications to reporter when issue is raised via email in Service Desk

Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is intentionally silencing these emails according to how notifications work for Service Desk, but was wondering if there's another way out of the box that I can make this happen. I suppose I could create a webhook to be triggered on the post function on issue created, but figured I'd ask if there was an easier way first.

Thanks!

1 answer

1 accepted

Ah ... perhaps this is bug JSD-446?

This was resolved in version 1.2.6 of JSD.

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