Is there a way to notify a reporter on the issue created event in Service Desk when an issue is created via email and not through the customer portal? It is my understanding that Service Desk is intentionally silencing these emails according to how notifications work for Service Desk, but was wondering if there's another way out of the box that I can make this happen. I suppose I could create a webhook to be triggered on the post function on issue created, but figured I'd ask if there was an easier way first.
This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.Read more
...word of mouth, so by 2016, we were working with several other entities on campus to implement Jira Service Desk . The Atlassian motto of “for every team” has really come true for us in this case. We...
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