No Links to KB-Atricles and JSD Issues are created

Hi. In my JSD (Server, 1.2.x, I know it's old) instance and my Confluence Server instance newly from JSD created KB-Articles are not linked to the JSD Issue (and vice versa).

I guess this is an app-links issue. So what is configured?

  • App Link between the two servers
  • OAuth (as only authentication method), incoming and outgoing, both systems configured in the same way (see screenshot)
    oauth.png
  • JSD and KB are connected (as one would expect)

Anyway no links are created between issue and KB and vice versa. I've studied the Doc for a while now, with special focus on the 2-Legged OAuth section but can't seem to find what I am missing.

Any ideas?

Thanks in advance!

Cheers, David

2 answers

1 accepted

Just in case anyone else runs into that issue: It is a bug in JSD 1.2.7, as confirmed by Atlassian support.

Suggest an answer

Log in or Sign up to answer
Community showcase
Published Feb 13, 2019 in Jira Service Desk

What's new in Jira Service Desk Server: Introducing 4.0 & more - Feb 2019

Hello Atlassian Community!  I'm Teresa, the Product Marketing Manager   for Jira Service Desk Server at Atlassian. I'm excited to announce two exciting releases for Jira Service De...

404 views 1 1
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you