Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

Recognition

  • Give kudos
  • My kudos

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Log work for user with automation rule Edited

Hey there!

 

I am using the add-on "Automation for Jira" on Cloud. In my service desk, there are two custom number fields, in which our agents note their travel and "labour time" for this issue. we also have a custom field in which the date of the appointment is typed in.

via an automation rule, the inserted time in the "travel time" and "labour time" field are logged against the issue according to the date of the appointment.

for example:

trigger: field value changes for  "labour time custom field" OR"appointment date custom field"
if "appointment date custom field" != EMPTY AND "labour time custom field" !~ "0"
then log work:
time spent: {{"labour time custom field".value}}m
date started: {{"appointment date".value}}

 

we do this, because it is quite important to us to differentiate between labour time and travel time. 

 

now the problem is, if the work is logged through the automation rule, the user for "logged by" is "Automation for Jira". we want to change that user to either the initiator of the rule, the assignee or the mentioned user in a custom field of the issue. Is it possible to change the user for whom the work is logged already in the automation rule itself or through another automation?

 

I am very looking forward to your responses! thanks in advance

Michelle

1 answer

1 accepted

1 vote
Answer accepted

Hey Michelle, 

unfortunately, we aren't able to change the rule actor in Cloud due to API limitations. We are tracking it here: https://codebarrel.atlassian.net/browse/AUT-56

If we can do it, I will pop a notification here once shipped. 

Sorry couldn't be of more help with this one!

Cheers,

John 

Hey John, 

that's unfortunate, but thank you for your fast reply! 

if I understood the "Backlog" category correctly, it won't be implemented within this year, right? 

Do you have any Workaround idea maybe? 

 

we are currently customizing our reports and want to see a list of travel and labour hours per agent. But as of now this is not possible, because all hours are logged for "Automation for Jira" and not the actual Agent.

 

Kind regards, 

Michelle 

Hey Michelle, 

unfortunately, there are no workarounds at the moment (at least that I know of)

However, it is becoming an increasingly popular request. Once there is an update, I will post to this chat to let you know. 

Cheers,

John 

Like # people like this
cflynn I'm New Here Aug 19, 2020

Has there been any update to this feature request?

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Asked in Jira Service Desk

Calling all Mindville Insight users, we need your help! (there might be swag involved)

Hello Insight users,  As part of our (Mindville's) acquisition by Atlassian, our training team is looking to build some new Insight training materials and we want to hear from you!  ...

276 views 4 6
View question

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you