It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Jira not generating notifications for issue creation.

Iam getting notification via email, in notifications screen in JIRA for many situations like issue updation, comment creation etc... But only on issue creation, none of the expected users are getting notifications. 

I tried adding several `single user` notifications, but no luck. 

My notification rule looks like this :Screen Shot 2018-07-04 at 11.14.48 AM.png

According to notification helper also, I should be receiving a notification. But none of the expected users are receiving on `Issue Creation`

Screen Shot 2018-07-04 at 11.15.25 AM.png


1 answer

Got a hint from this answer (about post function in work flow) :

In our case, we are using a custom work flow. In the workflow, after creation of a ticket, we added a post function to fire `Issue created` event. After adding that post function, notifications corresponding to `Issue created` started working

Suggest an answer

Log in or Sign up to answer
Community showcase
Posted in Jira Service Desk

Tell us how you've implemented Change Management

Hello Community 👋, I'm a product manager at Atlassian, looking at improving change management capabilities across our products. In particular, we're looking at bridging the gap between Dev & ...

1,389 views 5 14
Join discussion

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you