JIRA Service Desk - Assign issues to epics/stories


We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large groupings, which I believe is Epic and Story in Jira.

Can this be done in Jira Service Desk?



1 answer

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Hi Christopher,

JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests.

JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams.

The two address completely different scenarios. I am not sure how you have implemented JSD for digital marketing, but I am going to guess you are taking requests from customers, and if they are a new feature to be implemented, you want to track that as an Epic for your development teams.

If yes, please have a read through the doc at https://www.atlassian.com/blog/archives/collaborate-developers-using-jira-service-desk

Alternatively, please explain in more detail how you use JSD and JSW.



Hi Bhushan,


so it is impossible to add a JSD Issue to an Epic? On of our PMs just asked if this is possible.

Thanks and best regards


Jack Brickey Community Champion Mar 06, 2018

@Alexander Hippe, yes you can add a JSD issue to an epic. 

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