We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large groupings, which I believe is Epic and Story in Jira.
Can this be done in Jira Service Desk?
JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests.
JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams.
The two address completely different scenarios. I am not sure how you have implemented JSD for digital marketing, but I am going to guess you are taking requests from customers, and if they are a new feature to be implemented, you want to track that as an Epic for your development teams.
If yes, please have a read through the doc at https://www.atlassian.com/blog/archives/collaborate-developers-using-jira-service-desk
Alternatively, please explain in more detail how you use JSD and JSW.
Just the FAQs! Welcome to the Community, and this Focused-FAQ! Here, we've pulled together some of the most frequently asked questions associated with Jira Service Desk (JSD). We hope ...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs