We started using JIRA service desk for basically our digital marketing tasks. Much of these revolve around web management and development. I need to roll up the issues to large groupings, which I believe is Epic and Story in Jira.
Can this be done in Jira Service Desk?
JIRA Service Desk (JSD) is designed to be an ITSM tool where your customers can raise service requests.
JIRA Software (JSW) is an Agile Project Management and issue tracking system for development teams.
The two address completely different scenarios. I am not sure how you have implemented JSD for digital marketing, but I am going to guess you are taking requests from customers, and if they are a new feature to be implemented, you want to track that as an Epic for your development teams.
If yes, please have a read through the doc at https://www.atlassian.com/blog/archives/collaborate-developers-using-jira-service-desk
Alternatively, please explain in more detail how you use JSD and JSW.
Are you a whiz at handling tickets and looking at how you can further optimize your workflow with automation? Do you tackle detailed customer support questions while simultaneously getting flooded wi...
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